Shared Inbox Software
One inbox. Your whole team inside it.
Most shared inbox tools were built for email and bolted WhatsApp on later. Spun is the other way round: a shared inbox built for the channel your customers actually use, on the number you already have.
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The inbox lives in one pocket
One phone holds every customer conversation. Whoever holds it is the bottleneck; everyone else is guessing.
Two replies, or none
Without assignment, two teammates answer the same customer with different answers, or each assumes the other has it.
History is hostage
When the person who handled a customer leaves or logs off, the context goes with them.
Per-seat pricing taxes teamwork
Classic shared inbox tools charge per user per month, so growing the team means renegotiating the budget.
What makes a shared inbox actually shared
A forwarded phone and a group chat are not a shared inbox. The real thing needs four properties: everyone sees the same conversations at the same time, every conversation has one clear owner, anyone can read the full history when they pick a chat up, and managers can see what is answered and what is waiting.
Spun adds the property the email-first tools miss: it all happens on your existing WhatsApp number, connected by QR code the way WhatsApp Web connects, so customers keep messaging the number they already know and you skip the Business API entirely.
What the shared inbox includes
Everyone on one number
Every teammate gets their own login to the same inbox, from browser or mobile app, simultaneously.
Assignment and labels
Route each chat to one owner and track state with labels: New, Mine, Urgent, Waiting, Done.
Scoped access
Granular permissions decide who sees which conversations, down to specific customers.
AI on tap
Drafted replies, thread summaries and ask-a-chat, so anyone can pick up any conversation cold.
Voice notes as text
Automatic transcription turns two-minute voice notes into skimmable text.
Scheduling and follow-ups
Schedule messages and set reminders so promised follow-ups actually happen.
Up and running in an afternoon
Connect your number
One QR scan, like WhatsApp Web. No Business API application, no new number, customers notice nothing.
Invite the team
Unlimited members on one flat plan. The tenth teammate costs the same as the first: nothing extra.
Work the queue
Assign, label, answer, resolve. Every chat has an owner and a paper trail.
Frequently asked questions
What is shared inbox software?
Software that lets a whole team read and answer messages arriving at one address or number, with assignment, shared history and internal coordination, instead of one person forwarding messages around. Spun is a shared inbox built specifically for WhatsApp.
Can multiple people use one WhatsApp number at once?
Yes. Spun connects to your number as a linked device and gives every teammate their own login to the same shared inbox, with simultaneous access, assignment and full history.
Do we need the WhatsApp Business API?
No. Spun connects by QR code like WhatsApp Web, so there is no API approval, no template fees and no per-message costs.
How is Spun priced compared to per-seat shared inbox tools?
Flat: plans run $49 to $200 per month with unlimited team members and every feature on every plan. Per-seat tools typically charge $15 to $40 per user per month, so a five-person team often pays more there for less WhatsApp capability.
Does it work for email too?
Spun is WhatsApp-first by design. If most of your customer conversations happen on WhatsApp, an email-first tool with a WhatsApp add-on will always feel backwards; that gap is exactly why Spun exists.
Where does this data actually live?
Your organisation is homed on one data cell - new organisations are created on the EU cell in Nuremberg, Germany - and isolated from every other organisation by PostgreSQL row-level security. You control per-service what reaches an AI provider. Read the security overview.
Put your WhatsApp number to work
Flat pricing from $49/month, unlimited team members, free trial - on the number you already use.
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